White-Label IT Help Desk
Lumensoft Networks deploys trained Level 1 specialists that operate as your own support team — using your brand, your scripts, and your ticketing platform. Scalable, HIPAA-aware, and built for MSPs.
The problem
MSPs need frontline Level 1 support for their managed clients but can't cost-effectively build and staff an internal help desk team — especially for evenings, weekends, and holiday coverage. Enterprise IT teams want to free senior engineers from first-line triage without making the outsourcing visible to end users.
How Lumensoft delivers it
Lumensoft's white-label specialists operate entirely under your brand. End users interact with what appears to be your own support team. We adapt to your existing PSA or ITSM platform and follow your escalation and documentation protocols — no visible handoff, no re-training your client base.
Who it's for
White-label Level 1 coverage without building or staffing an internal help desk team.
HIPAA-aware frontline support with client-specific data-handling procedures.
Free senior engineers from first-line triage without making the outsourcing visible.
Add support-desk capacity to existing client contracts without new hires.
Supported platforms
Pricing is based on agent count and coverage hours, structured for MSPs adding white-label Level 1 coverage at competitive rates — not a premium per-seat fee. Scope and pricing are confirmed on a discovery call.
Book discovery call →Common questions
White-label means our agents interact with end users entirely under your brand — using your company name, scripting, and ticketing platform. End users experience your own support team, not Lumensoft.
Password resets, connectivity triage, ticket intake and categorization, application access issues, hardware troubleshooting guidance, and escalation to Tier 2/3 with documented handoff notes.
We operate inside your existing PSA or ITSM platform — ConnectWise Manage, Autotask, ServiceNow, Zendesk, Freshdesk, Jira Service Management, and others.
Yes. For healthcare MSPs and healthcare IT clients, agents operate under HIPAA-specific training and data-handling procedures.
Yes. Agent deployment scales to your client base — a typical engagement starts with a defined agent allocation and grows as volume grows.
A 30-minute call with a Solution Architect. Direct technical conversation — no generic sales process.