Professional services
Managed NOC, E911 compliance, and white‑label IT support—backed by predictable monthly pricing, documented SLAs, and led by U.S.‑based Solution Architects and Subject Matter Experts.
Services
Each service runs independently or stacks with the others under a single retainer.
24/7 monitoring, alerting, and incident response on a fixed monthly retainer. P1 response under 15 minutes. No internal NOC required.
Learn moreFull‑cycle Kari's Law and RAY BAUM's Act compliance for Cisco, Avaya, and Teams — assessment, deployment, and ongoing governance.
Learn moreTrained Level 1 support that operates under your brand. Scalable triage and escalation for MSPs and enterprise IT teams.
Learn moreHow it works
We map the environment, the pain, the timeline, and the budget.
The Solution Architects review your environment and scope the engagement directly.
A clear, retainer‑based proposal lands within 24 hours of discovery.
SLA‑backed delivery, monthly reporting, and quarterly reviews with the architect who scoped it.
Who this is for
Overflow NOC and help desk capacity you can white‑label as your own.
Kari's Law E911 compliance across every property, floor, and phone system.
Mission‑critical network monitoring and E911 delivery with public‑sector accountability.
Ongoing IP PBX support and compliance maintenance without a full‑time hire.
Common questions
Staffing places an engineer on your team, under your direction. Professional services means Lumensoft owns the outcome — we monitor, maintain, or support the function on a retainer, with our own SLAs and reporting.
Depends on the service and tier. Managed NOC and help desk use a scoped team with defined coverage windows; E911 compliance work is scoped and reviewed directly by our Solution Architects.
P1 incidents are acknowledged in under 15 minutes on Managed NOC. Exact SLAs are set per service and confirmed in your proposal — they're not a marketing number, they're a contract term.
Retainers are typically structured on fixed monthly terms with a defined initial commitment. We'll walk through the specific structure for your service on the discovery call.
Alongside, in almost every engagement. We typically own a specific function — NOC monitoring, E911 governance, or Tier 1 support — while your internal team keeps ownership of everything else.
A 30‑minute call with one of our Solution Architects. No sales pitch — a technical conversation about what needs to be covered.